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Privacy Policy

Last Updated: 7.5.2026

Hello! Welcome to Perth City Maxi Cabs.

We know that reading through privacy policies is nobody’s favorite activity. That is why we have written ours in plain English. We want you to feel completely comfortable booking a ride with us, which means being completely transparent about how we handle your personal information.

When you book a cab, you trust us with your details. This page explains what information we collect, why we need it to provide our services, and how we keep it safe.

1. What Information We Collect (and Why)

To get you around the city efficiently, we need to gather a few essential details:

  • The Basics: Your name, phone number, and email address. We need this to confirm your booking, send you a receipt, and allow your driver to call you when they arrive.

  • Ride Details: Your pickup and drop-off locations, along with the date and time of your trip. We need to know where you are and where you are going!

  • Payment Information: If you choose to pay online in advance, we collect payment details securely through our trusted payment processors. We do not store your full credit card numbers directly on our website.

  • Digital Data: When you visit our website, we collect standard technical information like your IP address, browser type, and how you interact with our site using “cookies.” This helps us keep the website running smoothly and makes booking your next ride even faster.

2. How We Use Your Information

We only use your personal data to give you the best transport experience possible. Specifically, we use it to:

  • Schedule your maxi cab and dispatch a driver to your location.

  • Process your payments securely.

  • Send you important updates about your ride, booking confirmations, and tax invoices.

  • Respond to your questions, feedback, or customer support requests.

  • Improve our website and our taxi services.

3. Who We Share Your Info With (And Who We Don’t)

We will never sell, rent, or trade your personal information to third-party marketers. Your data stays with us. However, to actually provide our service, we do need to share a few details with trusted partners:

  • Our Drivers: Your allocated driver will receive your first name, pickup/drop-off locations, and your phone number so they can complete your ride and contact you if needed.

  • Payment Processors: Secure platforms (like Stripe or PayPal) need your payment information to process your online transactions safely.

  • The Law: If we are ever legally required to do so by Australian law enforcement or government authorities, we will share information to comply with the law.

4. Keeping Your Data Safe

We treat your personal information with respect. We use standard industry security measures, including website encryption (SSL), to protect your data from unauthorized access, loss, or misuse. While no website is entirely hacker-proof, we work hard to keep your digital information as secure as you are in our cabs.

5. Your Rights and Choices

It is your personal information, which means you are in control. You have the right to:

  • Ask us what personal information we currently hold about you.

  • Request that we correct any mistakes (like a wrong phone number or misspelled email).

  • Ask us to delete your personal data from our systems (unless we are required to keep it for legal, tax, or accounting reasons).

6. Updates to this Policy

As our city taxi service evolves or Australian privacy laws change, we might need to make small updates to this policy. If we make any major changes, we will update the “Last Updated” date at the top of this page.

7. Let’s Chat

If you have any questions about this privacy policy, how we manage your data, or if you just want to book a maxi cab for your next outing, please reach out to us!

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