Last Updated: 7.5.2026
Hello, and welcome to Perth City Maxi Cabs!
We want your ride to be as smooth as possible, from the moment you book to the moment you step out of our cab. To keep things running perfectly, we have a few ground rules.
By using our website or booking a ride with us, you are agreeing to the terms below. We have kept them plain and simple—no law degree required!
Reservations: You can book a ride online, over the phone, or via WhatsApp. We will always do our best to accommodate your requested time.
Estimates: If we give you a price estimate over the phone or online, please remember it is just an estimate based on standard traffic. The final fare may change if you alter the route, make extra stops, or if we hit unexpected heavy traffic (unless a fixed fare was explicitly agreed upon).
Airport Pickups: If you are flying into Perth, we monitor your flight. However, please ensure you provide the correct flight number. Once you land, standard waiting times apply before additional wait fees kick in.
Paying for Your Ride: You can pay your driver directly at the end of the trip using cash or card. We also offer secure online prepayment links if you prefer to sort it out in advance.
Tolls and Surcharges: Any road tolls or standard airport parking/pickup fees are generally added to your final fare.
The “Oops” Fee (Soiling Charge): We take pride in keeping our cabs clean for the next passenger. If a passenger makes a mess that requires professional cleaning (e.g., spills, sickness), a standard soiling fee (up to $150 AUD) will be charged to cover the cleaning costs and the driver’s lost time off the road.
Life happens, and plans change! We just ask for a little courtesy so our drivers aren’t left waiting.
Giving Us a Heads Up: If you need to cancel or change your booking, please let us know as soon as possible via phone or WhatsApp.
Late Cancellations: If you cancel when the driver is already on the way or waiting at your pickup spot, a cancellation fee may apply to cover their time and fuel.
No-Shows: If you are not at the pickup location and we cannot reach you after a reasonable waiting period, the booking will be treated as a cancelled trip, and no-show fees may apply.
Your safety, and the safety of our drivers, is our top priority.
Seatbelts are Mandatory: It is the law in Western Australia. Please buckle up as soon as you get in.
Child Seats: If you require a baby or booster seat, please let us know at the time of booking so we can dispatch the right vehicle.
Respect the Ride: We do not tolerate abusive language, aggressive behavior, or illegal activities in our vehicles. Our drivers have the right to refuse service or end a trip early if they feel unsafe.
No Smoking or Alcohol: Smoking (including vaping) and consuming alcohol inside our cabs are strictly prohibited.
Your Belongings: Our drivers are happy to help you load and unload your bags. However, you are responsible for your personal belongings. We are not liable for any items damaged during the trip.
Lost and Found: Left something behind? Give us a call right away! If our driver finds it, we will do everything we can to get it back to you, though a delivery fee may apply if we need to make a special trip to return it.
We pride ourselves on being on time, but sometimes Perth throws us a curveball. We cannot be held financially responsible for delays or missed connections caused by severe weather, unexpected road closures, extreme traffic, or sudden vehicle breakdowns. We will, however, always communicate with you and do our absolute best to find a solution.
We might update these terms from time to time as our business grows. The most current version will always be right here on this page.
If you have any questions about these terms, or if you just want to book your next ride, please reach out!
Email: perthcitymaxicab@gmail.com
Phone: +61 427 511 083
Website: https://perthcitymaxicabs.au/
